Frequently Asked Questions

You can easily reserve your car through our online booking platform at sovoy.co.ma or by calling our 24/7 customer service team. Online booking offers instant confirmation and the best rates for car rental Casablanca Airport.

You will need a valid driver's license (held for minimum 1 year), a credit card in the main driver's name, a valid passport or national ID, and an International Driving Permit if your license is not in Roman alphabet.

Yes, Sovoy offers flexible one-way rentals. You can pick up at Mohammed V Airport and return to other major cities in Morocco. Additional one-way fees may apply depending on the return location.

Sovoy offers a comprehensive fleet including economy cars ($9-12/day), compact cars ($13-18/day), intermediate vehicles ($19-25/day), SUVs and 4x4s ($26-45/day), and luxury vehicles ($50-85/day). All vehicles are less than 3 years old.

The minimum age is 21 years old with a valid driver's license held for at least 1 year. Drivers aged 21-24 will incur a young driver surcharge. Some luxury vehicles may require drivers to be 25 or older.

Sovoy requires a security deposit ranging from €500-10000 depending on the vehicle category. The deposit is pre-authorized on your credit card and released upon vehicle return in good condition.

All rentals include third-party liability insurance, basic theft protection, and 24/7 roadside assistance. We also offer enhanced protection packages including full coverage plus and super protection for complete peace of mind.

Sovoy operates a same-to-same fuel policy.

No, Sovoy offers unlimited mileage on all car rentals at Casablanca Airport, giving you complete freedom to explore Morocco without worrying about distance charges.

Yes, Sovoy offers free cancellation up to 24 hours before your pickup time. Cancellations can be made online through your booking confirmation or by contacting our customer service team.

Yes, Sovoy offers automatic transmission vehicles across all categories at Casablanca Airport. Automatic cars are available with a small daily surcharge and should be requested during booking to ensure availability.

Sovoy's service desk is conveniently located in Terminal 1 arrivals hall at Mohammed V International Airport, near the Train Station. Look for our clearly marked Sovoy signs after you clear customs.

Yes, Sovoy includes one additional driver free of charge. Additional drivers must meet the same age and license requirements as the main driver and be present during pickup to complete the paperwork.

Sovoy offers a 1-hour grace period for late returns. Beyond this, charges apply based on our flexible hourly rates. For delays over 3 hours, you'll be charged for an additional day.

Cross-border travel requires special authorization and documentation. Contact Sovoy when booking to arrange international travel permits. Additional insurance and fees apply for cross-border rentals.

Yes, Sovoy offers infant seats, child seats, and booster seats for all ages at a small daily fee. Child seats must be reserved in advance during booking to guarantee availability at pickup.

Immediately ensure everyone's safety, call emergency services if needed (Police: 19), and contact Sovoy's 24/7 emergency assistance. Do not admit fault and take photos of the damage and scene if safe to do so.

Yes, Sovoy allows free modifications to your car rental booking up to 24 hours before pickup. Changes can include pickup time, vehicle category, or rental duration, subject to availability.

Sovoy accepts all major credit cards including Visa, MasterCard. The credit card must be in the main driver's name. Debit cards are accepted for drivers 25 and older with additional verification.

Yes, GPS navigation systems are available as an optional add-on for a small daily fee. We recommend booking GPS in advance, especially during peak season, to ensure availability at your pickup time.

No, an International Driving Permit is not mandatory. You can rent a car with a driver's license written in Roman alphabet. However, if your license is in a different script, an IDP is recommended.

Generally, the minimum age to rent a car in Morocco is 21 years old. However, some rental companies might have a higher minimum age requirement. Additionally, drivers under 25 may be subject to a young driver surcharge.

Yes, it’s advisable to have car insurance. Basic insurance is usually included in the rental price, but it’s often recommended to get additional coverage such as Collision Damage Waiver (CDW) and Theft Protection for better protection.

Generally, rental companies in Morocco do not allow their vehicles to be taken outside of the country. You must check the terms and conditions of the rental company for specifics on cross-border travel.

In Morocco, petrol (unleaded gasoline) and diesel are widely available. Prices vary but as of my last knowledge update in September 2021, the average price was around 10-12 Moroccan Dirhams per liter for petrol. Keep in mind that fuel prices fluctuate.

While driving in Morocco is generally safe, it can be challenging for those not accustomed to local driving habits. Traffic can be chaotic in cities, and road conditions vary. It’s important to stay vigilant and follow traffic rules.

Yes, there are tolls on some Moroccan highways. They are relatively inexpensive and can be paid in cash (Moroccan Dirhams).

In case of an accident, it's important to report it to the police. For breakdowns, contact the rental company’s roadside assistance if it’s included in your rental agreement, or you may need to contact a local towing service.

Yes, many rental companies in Morocco offer the option of picking up a car in one location and dropping it off in another. However, this service usually comes with an additional fee known as a “one-way fee”.

You will typically need a valid driver’s license, a credit card in the name of the primary driver, and a passport or ID proving your identity. Some rental companies may also ask for additional documentation or proof of insurance.