Sovoy on 03.08.2023.
Commitment to data protection
Personal data is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address or telephone number as well as online identifiers such as your IP address. In contrast, information of a general nature that cannot be used to determine your identity is not personal data. This includes, for example, the number of users of a website.
However, we reserve the right to put this data to additional uses to the extent permitted or required by law or necessary to support legal or criminal investigations. In this case, we will inform you again about this further data processing to the extent required by law and obtain your consent.
In the next sections we explain when and how we process personal data about you when you visit our website.
On what grounds do we use Personal Data?
We use your Personal Data for the following purposes and on the following grounds:
- On the basis of fulfilling our contract (when you buy from us or use our services)
- On the basis of your consent (when you contact us)
- On the basis of legal obligations (for obligations such as tax, accounting, anti-money laundering, or when a court or other authority asks us to)
- On the basis of our legitimate interest (for communications about security, privacy and performance improvements of our services. Or for establishing, exercising or defending our legal rights.)
- Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
Purposes of use of personal data and legal basis
- a) Log Files
We only collect and process access data that your internet browser automatically transmits to us for technical reasons in order to provide the website. Depending on the access protocol used, the protocol data record contains general information with the following contents: Your session data (usage behaviour, length of stay, which links were clicked on, etc.), your abbreviated and unabbreviated IP address, your browser version, your operating system, your website-specific settings, your cookie IDs, your pixel IDs. This data does not allow any direct inference to your person and is processed to improve our website offer and to defend against attempted attacks on our web server. The legal basis for the processing of your personal data is our legitimate interest. We have a legitimate interest in presenting you with a website optimised for your browser and in enabling communication between our server and your device.
- b) Contact
Enquiries via our contact form may include your name, address, e-mail address, the subject of your contact and your message. As well as your Phone number, Pickup and Drop Off Location and optional other travel details. We process and store the personal data provided in the contact enquiry solely for the purpose of processing and responding to your enquiry and contacting you. The legal basis for the processing of your personal data is contractual/ pre-contractual measure.
- c) Bookings
If you make a booking on our website, we will request mandatory and, where applicable, non-mandatory data in accordance with our booking form for the purposes of making your booking. This may include your name, address, e-mail address, your Phone number, Pickup and Drop Off Location and optional other travel details. The entry of your data is encrypted so that third parties cannot read your data when it is entered.
The basis for this storage is our legitimate interest and, in the case of contracts, also the storage of contract data. Your data will remain stored for as long as it is still necessary for the fulfilment/execution of the contract, for legal prosecution by us or for our other legitimate interests or we are required by law to retain your data (e.g., within the framework of tax retention periods). We process personal data for the purpose of your booking and for the purpose of fulfilling the contract.
- d) Cookies and similar technologies
- e) Administration, financial accounting, office organisation, contact management
We process data in the context of administrative tasks as well as organisation of our operations, financial accounting and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The purpose and our interest in the processing lies in the administration, financial accounting, office organisation, archiving of data, i.e., tasks that serve the maintenance of our business activities, performance of our tasks and provision of our services. The deletion of data with regard to contractual services and contractual communication corresponds to the data mentioned in these processing activities.
In this context, we disclose or transfer data to consultants, such as legal advisors or auditors, as well as other fee offices and payment service providers.
Furthermore, based on our business interests, we store information on suppliers, event organisers and other business partners, e.g., for the purpose of contacting them at a later date. This data, most of which is company-related, is generally stored permanently.
Transfer of personal data
Sovoycars will not disclose or otherwise distribute your personal data to third parties unless this is necessary for the performance of our services, you have consented to the disclosure, or the disclosure of data is permitted by relevant legal provisions.
Sovoycars is entitled to outsource the processing of your personal data in whole or in part to external service providers acting as processors for Sovoycars within the framework of the data protection provisions. External service providers support us, for example, in the technical operation and support of the website, data management, the provision and performance of services, marketing, as well as the implementation and fulfilment of reporting obligations.
The service providers commissioned by Sovoycars process your data exclusively in accordance with our instructions. Sovoycars remains responsible for the protection of your data, which is ensured by strict contractual regulations, technical and organisational measures and additional controls by us.
Personal data may also be disclosed to third parties if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or proceedings at home or abroad or to fulfil Sovoycars’s legitimate interests.
Sovoycars will not sell, rent, or otherwise transfer your personal data to third parties. We will transfer your data to third parties if you have consented to this or in the following cases:
Sovoycars may engages other companies and individuals in certain cases to fulfil its obligations to its customers on its behalf. This may involve sharing your data with these third parties in order to provide products or services to you. Examples include customer service, payment data processing and marketing support. In these cases, data is transferred to such service providers and contractors (such as payment service providers, technical service providers) for the purpose of fulfilling the contract.
It goes without saying that Sovoycars ensures that the respective service provider guarantees data security before passing on personal data. Sovoycars will therefore only commission companies that can guarantee secure and proper data processing based on their qualifications and their technical and organisational capabilities.
On our website we offer, payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). If you select payment via PayPal, the payment data you enter will be transmitted to PayPal. The transmission of your data to PayPal is based on consent and processing for the performance of a contract. You have the option to revoke your consent to data processing at any time. A revocation does not affect the validity of past data processing operations.
Center Monétique Interbancaire
Payment by credit card and SEPA direct debit is made via the payment service provider “CMI“, to which we pass on your mandatory details (e-mail address) provided during the registration process, together with information about your booked packages, in accordance with Art. 6 Para. 1 lit. b GDPR for payment processing. Your data will only be passed on for the purpose of payment processing with the payment service provider CMI and only insofar as it is necessary for this purpose (data protection CMI). Information on the service provider: Center Monétique Interbancaire, Payments Europe Ltd, 8, corner of avenue Moulay Rachid and rue Bab El Mansour-20050 Casablanca.
Storage and retention
Your personal data will be stored by us only for as long as is necessary to achieve the purposes for which the data was collected or – if statutory retention periods exist that go beyond this point and for the duration of the legally prescribed retention period. We then delete your personal data. Only in a few exceptional cases is your data be stored beyond this period, e.g., if storage is necessary in connection with the enforcement of and defence against legal claims against us.
Sovoycars is entitled to process your personal data insofar as this is necessary to fulfil legal obligations. For this purpose, Sovoycars may transfer this data in particular to authorities, law enforcement agencies and courts. In this case, the transfer of your data is required for compliance with a legal obligation to which we are subject. Sovoycars is further entitled to process personal data if and to the extent necessary to detect or prevent misuse of this website or to enforce claims of Sovoycars, its employees or users, whereby the data processing in these cases is necessary to protect these aforementioned legitimate interests.
Our main operations are based in Morocco and your personal information is generally processed, stored and used within in Morocco. In some instances, your personal information may be processed outside Morocco. If and when this is the case, we take steps to ensure there is an appropriate level of security, so your personal information is protected in the same way as if it was being used within Morocco.
Where we need to transfer your data outside Morocco, we will use approved standard contractual clauses in contracts for the transfer of personal data to third countries.
Automated decision-making including profiling does not take place on the part of Sovoycars.
Direct marketing in the context of a customer relationship
We use the data you provide to fulfil and process our contract and to respond to your enquiries or on the basis of your consent. Insofar as you have also given us separate consent to process your data for booking, quotation and advertising purposes, Sovoycars is entitled to contact you for these purposes via the communication channels you have ticked in this consent.
You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them.
- information about the processing of your personal data.
- obtain access to the personal data held about you.
- ask for incorrect, inaccurate or incomplete personal data to be corrected.
- request that personal data be erased when it’s no longer needed or if processing it is unlawful.
- object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation.
- request the restriction of the processing of your personal data in specific cases.
- receive your personal data in a machine-readable format and send it to another controller (‘data portability’).
- request that decisions based on automated processing concerning you or significantly affecting you and based on your personal data are made by natural persons, not only by computers.
- You also have the right in this case to express your point of view and to contest the decision
- Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time through our contact form.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it.
We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information.
Security and confidentiality
To ensure the security and confidentiality of the personal data we collect on the Website, we use data networks that are protected by, among other things, industry-standard firewalls and password systems. When handling your personal information, we take appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access, disclosure, alteration or destruction and to ensure its availability.
Online presences in social media
We maintain online presences in social networks and platforms in order to communicate with customers, interested parties and users who are active there. Unless otherwise stated in this policy, we process the data of users if they communicate with us within the social networks and platforms, e.g., write articles on our online presences or send us messages.
Social Media Plugins
Social media plugins normally result in every visitor to a page being immediately recorded by these services with their IP address and their further browsing behaviour being logged. This can happen even if you do not click the button.
To prevent this, we use the Shariff method. This means that our social media buttons only establish direct contact between the social network and you when you click on the respective share button. If you are already logged in to a social network, this is done without another window or a pop-up window depending on the social network.
You can thus publish our content on social networks without them being able to create complete surf profiles. The social media platform will usually store cookies on your device or even save your usage behaviour to your account, especially if you are logged in yourself. The social media platform can use your data to analyse your user behaviour and use it for (interest-based) advertising. This may result in advertisements being displayed to you inside and outside the social media platform.
We use Google Analytics, a service provided by Google Inc. This means that the data collected can in principle be transmitted to a Google server in the USA, whereby the IP addresses are anonymised by means of IP anonymisation so that an allocation is not possible. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can object to the collection and processing of this data by Google Analytics by setting an opt-out cookie that prevents the future collection of your data when you visit this website: http://tools.google.com/dlpage/gaoptout?hl=en.
Within our website, so-called “Facebook pixels” of the social network Facebook, which is operated by Meta Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), are used. With the help of the Facebook pixel, it is possible for Facebook to determine the visitors to our offer as a target group for the display of advertisements, so-called “Facebook ads”. Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our website. This means that with the help of the Facebook pixel we want to ensure that our Facebook ads correspond to the potential interest of the users and do not have a harassing effect. With the help of the Facebook pixel, we can also track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad.
The Facebook pixel is directly integrated by Facebook when our web sites are accessed and can save a so-called cookie, i.e., a small file, on your device. If you subsequently log in to Facebook or visit Facebook while logged in, your visit to our website will be noted in your profile. The data collected about you is anonymous for us, so it does not allow us to draw any conclusions about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible. The processing of the data by Facebook takes place within the framework of Facebook’s data usage policy. Accordingly, you can find more information on how the remarketing pixel works and generally on the display of Facebook ads, in Facebook’s data usage policy: https://www.facebook.com/policy.php
You can object to the collection by the Facebook pixel and use of your data for the display of Facebook ads. To do so, you can visit the page set up by Facebook and follow the instructions there on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads or declare the objection via the US page http://www.aboutads.info/choices/ or the EU page http://www.youronlinechoices.com/. The settings are platform-independent. The settings are platform-independent, i.e., they are applied to all devices, such as desktop computers or mobile devices.
Links to other website
The website may contain links to another website. We have no control over the privacy practices or the content of those other website. Therefore, we recommend that you carefully read the respective privacy policies of these other website that you visit.
This Policy and our commitment to protecting the privacy of your personal data can result in changes to this Policy. Please regularly review this Policy to keep up to date with any changes.
Queries and Complaints
Any comments or queries on this policy should be directed to us. If you believe that we have not complied with this policy or acted otherwise than in accordance with data protection law, then you should notify us.